Online Forms

ANK Pre and Post Installation

In an effort to streamline our processes, all prospective ANK installations must be approved by our team. This program is for residential contractors who wish to receive free extended warranty for 5 years. If the form is not filled out then standard warranty applies. Use our online forms to submit a request and our team will be on it right away!
ANK Pre Installation Form
ANK Post Installation Form

Start Up

Step 1. a

Startup Preparation Checklist: Heat Pumps Chillers Fill this form before setting a startup date (unit NOT installed)

Step 1. B

Startup Preparation Checklist: Multipurpose Fill this form before setting a startup date (unit NOT installed)

Step 2

Request for Startup Form Fill this form to request a start up date (unit IS installed)

Step 3

Pre Startup Checklist Fill this form after a start up date has been scheduled

Step 4

Commissioning and Start Up Form Use this form when commissioning a unit

Parts & Warranty

Parts Order Form
Warranty Request Form
Extended warranty available. Please contact if you are interested
How to Make a Warranty Claim
  • Contractor is paid based on Prime Warranty's reimbursement schedule
  • Contractors are paid on two different rates when submitting a claim $125/hr or $400/hr the rate is based on which rate was chosen when purchasing the warranty you should have pricing for both rates
  • Contractors do not need approval from Prime to repair the unit
  • After the unit is repaired, contractors submit their claims directly to Prime Warranty
  • They can use the attached claim form or use their own form, as long as we have all the info needed to process the claim.
  • If all info is correct with the allotted hours, contractor will be paid by Prime within 30 days
  • If information is missing Prime will request the additional information needed to process the claim by email to the contractor (this could delay the payment period of 30 days)
  • Contractors should know it is at our discretion to request parts invoices
  • Claims can be submitted to or
Service Claim Form (US)
Service Claim Form (Canada)